Getting started › Getting connected › Fix a login or invite link problem

Fix a login or invite link problem

Updated Nov 10, 2026 · 1 min read · For Anyone invited to Kintow

Get past a missing invite, an expired link or the wrong Google account.

Steps

1
Open the invite link in the email from Kintow. Not in your inbox? Search spam and junk for "Kintow".
2
Signing in with a password, not Google? On the Kintow sign-in page, choose Reset password and set a password for the invited email.
3
Link says it expired? Ask your admin to resend the invite.
4
Seeing an authorization error? Open a private (incognito) window, sign in to Google with only the invited email, and open the link there.

Tip: Signed in to two Google accounts? the invite can open on the wrong one. The private window in step 4 fixes that.

What happens next

We recommend getting the Kintow mobile app on your phone, from the App Store or Google Play. See Use Kintow on your phone.

Why it matters

Most sign-in problems are the wrong Google account or an old link, and both take a minute to fix.

Common questions

My invite link gives an authorization error. What do I do?+

The link has probably expired or opened on the wrong Google account. Try it in a private window signed in to only the invited email, or ask your admin to resend it.

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